Send us a message through the chat in The Artist Platform, or email [email protected]. We reply within 1 business day.
What this means
We're here for anything on The Artist Platform: your account, your releases, stores, royalties and more. Lots of answers are already in this help center, so a quick search can often get you sorted straight away.
When this applies
You searched the help center and didn't find your answer.
Something about your release, account or payments needs a person to check it.
You've been asked to contact support in another article or in the app.
What you need before you start
Have these details ready. With them, we can check your case straight away instead of writing back to ask:
Release title and artist name as they appear on The Artist Platform.
UPC / ID of the release (and the ISRC if your question is about one track). Where to find your UPC and ISRC
Which store or stores you're asking about, for example Spotify, Apple Music, Boomplay or Audiomack.
Screenshots of what you're seeing, such as an error message, a status in the app or the store page.
Links to the store pages involved, if you have them.
Step-by-step
Search the help center with the search bar at the top. Use your own words; you don't need the technical term.
If you still need help, open the chat in The Artist Platform, or email [email protected].
Describe what happened and what you expected to happen.
Add the details from the list above, and attach your screenshots.
Send one message with everything in it. If you add more details later, reply in the same conversation so your case stays in one place.
What happens next
We reply within 1 business day.
If we need to check something with a store, we'll tell you and keep you updated in the same conversation.
Each store works at its own pace, so some answers depend on them. When that happens, we'll tell you what we've done and what to expect next.
Troubleshooting
Problem | What to do |
I haven't had a reply after 1 business day | Check your spam or promotions folder for an email from us. Then reply in the same conversation rather than opening a new one. |
I don't know my UPC | Open the release in Distribution on The Artist Platform. Where to find your UPC and ISRC |
My question is about when my release will go live | Read How long until my release is live? first. It covers review and store timing. |
I can't log in to open the chat | Email [email protected] from the address on your account. |
Need help?
We're happy to help. Chat with us in The Artist Platform or email [email protected], with your release title, UPC, the store and a screenshot. We'll get back to you within 1 business day.